Last Updated: September 25, 2026
This Privacy Policy explains how The CAM Collective, doing business as HOA Explore (“HOA Explore,” “we,” “us,” or “our”), collects, uses, shares, and protects personal information when you visit hoaexplore.com or any website of ours that links to this policy, or when you otherwise interact with us, including through our marketing, events, and communications (together, the “Services”).
If you have questions about this policy, please contact us at info@hoaexplore.com. If you do not agree with this policy, please do not use the Services.
Summary of Key Points
- What we collect: Information you give us through our forms (such as your name, contact information, and details about your community association), plus technical information collected automatically when you visit our website.
- Sensitive information: We do not collect sensitive personal information, such as Social Security numbers, financial account information, precise geolocation, biometric data, or health information.
- How we use it: To respond to your requests, connect you with HOA management companies when you ask us to, send communications you have signed up for, understand how our website is used, advertise our Services, and keep our Services secure.
- Who we share it with: Service providers that help us operate our business, HOA management companies when you ask to be connected with them, and advertising and analytics partners through cookies on our website. We do not sell your personal information for money.
- Your choices: You can unsubscribe from our emails at any time, control advertising cookies, and ask us to access, correct, or delete your information. See Sections 4, 5, and 9.
Table of Contents
- Information We Collect
- How We Use Your Information
- How We Share Your Information
- Cookies and Tracking Technologies
- Email Communications
- How Long We Keep Your Information
- How We Protect Your Information
- Children’s Privacy
- Your Privacy Rights
- Additional Information for California Residents
- Do Not Track and Other Browser Signals
- Changes to This Policy
- Contact Us
1. Information We Collect
Information you provide to us
We collect information you voluntarily provide when you fill out a form on our website, use our Management Search tool, subscribe to our communications, submit a question to our “Ask a Manager” feature, or contact us. Depending on how you interact with us, this may include:
- First and last name
- Email address
- Phone number
- The state where your community is located
- Whether you currently serve on your association’s board of directors
- Information about your community association, such as its name, number of units, current management company, and dues amount and frequency
- The contents of any message or question you send us
- Your communication preferences
Information collected automatically
When you visit our website, we and our analytics and advertising partners automatically collect certain technical information through cookies, pixels, and similar technologies. This includes your IP address, browser type and settings, device type, operating system, language preference, referring website, the pages you view, and the dates and times of your visits. We use your IP address to estimate your general location (such as your city or state). We do not collect precise geolocation information from your device.
Sensitive information
We do not collect sensitive personal information, such as Social Security numbers, driver’s license numbers, financial account or payment card information, precise geolocation, biometric information, health information, or information about racial or ethnic origin. Please do not submit this type of information through our forms.
2. How We Use Your Information
We use personal information to:
- Respond to your inquiries and questions, including questions submitted through “Ask a Manager”
- Connect you with HOA management companies that serve your area when you request it through Management Search
- Provide the resources, content, and information you request
- Send newsletters, updates, and marketing communications you have signed up for (you can unsubscribe at any time)
- Understand how visitors use our website so we can improve our content and Services
- Measure the effectiveness of our advertising and show ads for HOA Explore on other websites and platforms
- Protect the security of our website and prevent spam, fraud, and abuse
- Comply with legal obligations and enforce our Terms of Use
3. How We Share Your Information
We share personal information only as described below.
- Service providers. We share information with companies that perform services for us, such as website hosting, form processing, email delivery, customer relationship management, and analytics. These providers may use the information only to perform services for us and are contractually required to protect it.
- HOA management companies. When you use Management Search or ask to be connected with a management company, we share the information you submit with management companies that serve your area so they can contact you about their services. We do not receive payment from management companies for this information. Those companies use your information under their own privacy policies.
- Advertising and analytics partners. We allow Google, Meta (Facebook and Instagram), Nextdoor, and LinkedIn to collect information through cookies and pixels on our website, as described in Section 4.
- Affiliates. We may share information with our parent company, Trowbridge CAM Holdings, Inc., and with other companies under common control with us, which are required to honor this policy.
- Legal and safety. We may disclose information when we believe in good faith that it is required by law, subpoena, or court order, or when it is necessary to protect the rights, property, or safety of HOA Explore, our users, or others.
- Business transfers. If we are involved in a merger, acquisition, financing, or sale of all or part of our business, personal information may be transferred as part of that transaction.
- With your consent. We may share information for other purposes with your permission.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to operate our website, understand how visitors use our Services, and advertise HOA Explore. These include:
- Essential cookies that are necessary for the website to function, such as those used for security and spam prevention on our forms.
- Analytics cookies that help us understand how visitors find and use our website. We use Google Analytics for this purpose. You can learn how Google uses this information at https://policies.google.com/technologies/partner-sites.
- Advertising cookies and pixels from Google, Meta, Nextdoor, and LinkedIn. These partners collect information about your visits to our website and may combine it with information about your activity on other websites and platforms. We use this to measure our advertising and to show you ads for HOA Explore on other websites and platforms, including those partners’ own services.
Your choices about cookies and advertising
- Browser settings. Most web browsers let you block or delete cookies, including third-party cookies. Blocking some cookies may affect how our website works.
- Google Analytics. You can opt out using the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
- Platform ad settings. You can manage how ads are shown to you in your account settings with each platform, including Google (https://myadcenter.google.com), Meta (https://www.facebook.com/adpreferences), LinkedIn (https://www.linkedin.com/psettings/advertising), and Nextdoor (in your Nextdoor account settings).
- Industry opt-out tools. You can opt out of interest-based advertising from participating companies through the Digital Advertising Alliance (https://optout.aboutads.info) and the Network Advertising Initiative (https://optout.networkadvertising.org).
- Contact us. You can also ask us to opt you out of targeted advertising by contacting us as described in Section 9.
Opting out does not mean you will stop seeing ads, but the ads you see may be less relevant. Opt-outs set through cookies apply only to the browser and device you use, and may be lost if you clear your cookies.
5. Email Communications
If you sign up for our emails or submit a form that includes an option to receive communications from us, we may send you newsletters, resources, and updates. You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us. Even if you unsubscribe, we may still send you messages related to a request you have made.
6. How Long We Keep Your Information
We retain the contact and form information you provide to us indefinitely so that we can maintain an accurate record of our communications and relationships, including honoring your unsubscribe requests, unless you ask us to delete it. You can request deletion at any time as described in Section 9.
Information collected automatically through analytics and advertising technologies is retained according to the settings and policies of our analytics and advertising partners.
We may keep information longer if required by law or to resolve disputes. When we delete information, we delete or anonymize it.
7. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encrypting data sent to and from our website. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our Services are intended for adults and are not directed to children. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
9. Your Privacy Rights
Residents of states with comprehensive consumer privacy laws, such as California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia, may have some or all of the following rights. We honor these requests from all visitors to our website, regardless of where they live, subject to any legal exceptions:
- Access: Confirm whether we process your personal information and request a copy of it.
- Correction: Ask us to correct inaccurate personal information.
- Deletion: Ask us to delete your personal information.
- Portability: Receive a copy of the personal information you provided to us in a commonly used format.
- Opt out: Opt out of targeted advertising, the sale of your personal information, and profiling that produces legal or similarly significant effects.
- Withdraw consent: Withdraw any consent you previously gave us.
- Non-discrimination: We will not treat you differently for exercising your rights.
Some states also give you the right to obtain a list of the categories of third parties, or the specific third parties, to which we have disclosed personal information.
How to submit a request
You can submit a request by emailing info@hoaexplore.com, calling us at (312) 467-7685, or writing to us at the address in Section 13. We will respond within 45 days, or within any shorter period required by law.
Verification. To protect your information, we will verify your identity before completing your request, usually by confirming information we already have, such as your email address. We will use the information you provide only to verify and process your request. We do not need to verify your identity to process a request to opt out of targeted advertising.
Authorized agents. You may designate an authorized agent to submit a request on your behalf. We may require written, signed permission from you and may ask you to verify your identity directly.
Appeals. If we decline your request, you may appeal by emailing info@hoaexplore.com with “Privacy Appeal” in the subject line. We will respond in writing with our decision and the reasons for it. If your appeal is denied, you may contact your state attorney general.
10. Additional Information for California Residents
This section provides additional disclosures required by the California Consumer Privacy Act, as amended (CCPA).
Categories of personal information we collect
In the past 12 months, we have collected the following categories of personal information:
| Category | Examples | Collected | Disclosed to |
|---|---|---|---|
| A. Identifiers | Name, email address, phone number, IP address, cookie identifiers | Yes | Service providers; HOA management companies; advertising and analytics partners (online identifiers only) |
| B. Personal information under California Civil Code § 1798.80 | Name, phone number | Yes | Service providers; HOA management companies |
| C. Protected classification characteristics | Age, race, gender, marital status | No | — |
| D. Commercial information | Purchase history, transaction records | No | — |
| E. Biometric information | Fingerprints, voiceprints, facial geometry | No | — |
| F. Internet or other network activity | Pages viewed, referring website, interactions with our website and ads | Yes | Service providers; advertising and analytics partners |
| G. Geolocation data | General location (city or state) based on IP address; state you provide in a form | Yes (approximate only) | Service providers; HOA management companies; advertising and analytics partners |
| H. Audio, electronic, visual, or similar information | Call recordings, photos | No | — |
| I. Professional or employment-related information | Your role on an HOA board and information about the community association you represent, such as its name, number of units, current management company, and dues | Yes | Service providers; HOA management companies |
| J. Education information | Student records | No | — |
| K. Inferences | Profiles reflecting preferences or characteristics | No | — |
| L. Sensitive personal information | Government ID numbers, account credentials, precise geolocation | No | — |
Sources: We collect these categories directly from you and automatically from your device when you use our website.
Purposes: We collect and use these categories for the purposes described in Section 2.
Retention: We keep each category for the periods described in Section 6.
Sale and sharing of personal information
We do not sell personal information for money, and we do not receive payment from HOA management companies for the information we share with them at your request. However, we allow Google, Meta, Nextdoor, and LinkedIn to collect information through cookies and pixels on our website (Category A: online identifiers; Category F: internet or other network activity; and Category G: approximate location). This may be considered “sharing” for cross-context behavioral advertising, or a “sale,” under California law. You can opt out using the choices described in Section 4 or by contacting us as described in Section 9.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
California “Shine the Light” law
California Civil Code § 1798.83 allows California residents to request, once per year and free of charge, information about the categories of personal information we disclosed to third parties for their direct marketing purposes in the prior calendar year, and the names and addresses of those third parties. To make a request, contact us as described in Section 13.
11. Do Not Track and Other Browser Signals
Some browsers offer a “Do Not Track” setting or send other browser-based opt-out signals, such as Global Privacy Control. Our website does not currently respond to these signals. To opt out of targeted advertising, please use the choices described in Section 4 or contact us as described in Section 9.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last Updated” date at the top of this page. If we make material changes, we will provide notice by posting a prominent notice on our website or, where appropriate, by email. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
The CAM Collective, doing business as HOA Explore
760 N Ogden Ave
Chicago, IL 60642
United States
Email: info@hoaexplore.com
Phone: (312) 467-7685